Mavi Valiz
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Account and data deletion

Deleting your account and data

You can permanently delete your Mavi Valiz account at any time. Deletion happens immediately, with no waiting period, and cannot be undone.

Deleting in the app

  1. Open the Mavi Valiz app and sign in.
  2. Tap the Profil (Profile) tab in the bottom menu, then Ayarlar (Settings).
  3. In the “Gizlilik & Veriler” (Privacy & Data) section, choose “Hesabımı Sil” (Delete my account).
  4. Read the information on the screen that opens and confirm the deletion.

If you want to keep a copy of your data, use Ayarlar > Verilerimi İndir (Settings > Download my data) before deleting.

If you cannot access the app

Send an email with the subject “Account deletion request” to gdpr@mavivaliz.com from the email address registered to your account, and include your username. Once you have confirmed the account is yours by replying from that address, we delete the account and confirm it in writing. Requests are completed within one month at the latest.

Compose a deletion request

Data that is deleted

  • Your profile and account details
  • Your marketplace and job listings
  • Your forum topics and replies, profile posts and reviews
  • Your private messages and notifications
  • Your conversations with the in-app assistant and the help line
  • The business listings you added to the directory
  • All photos and images you uploaded

Data that is kept

Only the record showing that you accepted the privacy policy (your email address, the date and your IP address) is kept for seven years. It is kept because we are required to be able to prove that consent was given (GDPR Art. 7(1)) and is not used for any other purpose.

Deleting some data without deleting your account

You can delete your listings, job listings, forum posts and the businesses you added one by one in the app. If you want any other specific data deleted, write to gdpr@mavivaliz.com.